Privacy policy

Privacy Policy

Effective Date: September 5, 2026
Last Updated: September 5, 2026

Daet Entrega Express (“we,” “our,” or “us”) operates the Daet Entrega Express mobile application and related websites and services (collectively, the “Service”).

This Privacy Policy explains how we collect, use, disclose, retain, and protect your personal information when you use our Service.

By using Daet Entrega Express, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you use the Service, we may collect the following information:

Account Information

When you create or access an account, we may collect:

  • Full name
  • Email address
  • Mobile phone number
  • Account credentials or authentication information
  • Profile information you choose to provide

You may also use Sign in with Apple to create or access your account. When you use Sign in with Apple, Apple may provide us with information such as a unique user identifier, name, and email address depending on the information you choose to share. Apple may also provide a private relay email address instead of your personal email address.

Delivery and Location Information

To provide food delivery services, we may collect:

  • Delivery address
  • Current or approximate location
  • Saved addresses
  • Location information used to identify nearby restaurants
  • Delivery instructions
  • Information necessary to coordinate delivery

We use location information as necessary to provide nearby restaurant discovery, delivery, and other location-based features.

Order Information

When you place an order, we may collect:

  • Restaurant selected
  • Food and beverage items ordered
  • Order quantities and details
  • Order price and applicable fees
  • Delivery address
  • Order status
  • Order history
  • Special instructions or notes

Payment Information

We may collect information necessary to process payments or confirm transactions.

Depending on the payment method and payment provider used, payment information may be processed directly by third-party payment processors. We do not intentionally store complete payment card numbers or other sensitive payment credentials unless necessary and permitted by applicable law.

Device and Technical Information

We may automatically receive certain technical information when you use the Service, including:

  • Device type and model
  • Operating system and version
  • App version
  • IP address
  • Device identifiers
  • Crash and diagnostic information
  • Log information
  • Approximate location derived from technical information

This information may be used to operate, secure, troubleshoot, and improve the Service.

Communications

When you contact us, we may collect information you provide, including:

  • Customer support messages
  • Feedback
  • Complaints
  • Reports
  • Other communications

2. How We Use Your Information

We may use the information we collect to:

  • Create and manage your account
  • Authenticate your identity
  • Process and fulfill orders
  • Connect customers with restaurants and delivery personnel
  • Facilitate food deliveries
  • Show nearby restaurants and relevant recommendations
  • Process or facilitate payments
  • Send order confirmations and status updates
  • Send delivery and service notifications
  • Respond to customer support requests
  • Maintain and improve the Service
  • Detect, prevent, and investigate fraud, abuse, and security incidents
  • Troubleshoot technical problems
  • Comply with applicable laws and legal obligations
  • Protect our rights, users, restaurants, delivery personnel, and the public

We do not use your personal information for purposes that are incompatible with those described in this Privacy Policy without appropriate notice or consent where required.

3. Location Information

Daet Entrega Express may request access to your device's location.

Location information may be used to:

  • Determine restaurants near you
  • Help you select or confirm a delivery location
  • Improve delivery accuracy
  • Provide location-based features

You may control location permissions through your device settings. Disabling location access may cause certain features to become unavailable or less accurate.

4. Sharing of Information

We may share information with the following categories of recipients when necessary to provide and operate the Service.

Restaurants

We may provide restaurants with information necessary to prepare and fulfill your order, including relevant order and delivery information.

Delivery Personnel

We may provide delivery personnel with information necessary to complete a delivery, including your name, delivery location, contact information, order details, and delivery instructions where appropriate.

Service Providers

We may use third-party service providers for services such as:

  • Cloud hosting
  • Database and infrastructure services
  • Authentication
  • Payment processing
  • Analytics
  • Crash reporting
  • Push notifications
  • Customer support
  • Email or SMS communications
  • Security and fraud prevention

These providers may process personal information on our behalf and are expected to use it only for the services they provide.

Legal and Safety Requirements

We may disclose information where reasonably necessary to:

  • Comply with applicable laws, regulations, legal processes, or government requests
  • Detect or investigate fraud or security incidents
  • Protect the rights, property, or safety of our users or others
  • Enforce our agreements and policies

Business Transfers

If our business is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.

We do not sell your personal information as a standalone product.

5. Sign in with Apple

If you choose Sign in with Apple, Apple may provide us with a unique identifier and, depending on your choices, your name and email address.

Apple may allow you to use a private relay email address instead of your actual email address. We respect the information-sharing choices you make through Sign in with Apple.

6. Cookies and Similar Technologies

Our websites and certain parts of the Service may use cookies, local storage, SDKs, pixels, or similar technologies to:

  • Keep you signed in
  • Remember preferences
  • Maintain security
  • Understand Service usage
  • Diagnose technical problems
  • Improve performance and functionality

Where required by applicable law, we will obtain appropriate consent before using technologies that require consent.

7. Analytics and Third-Party Services

We may use third-party services to help us understand how users interact with the Service, measure performance, diagnose crashes, improve functionality, and provide authentication, payment, mapping, messaging, hosting, or notification services.

The specific third-party services integrated into the Service may change over time. We may update this Privacy Policy when material changes are made to our data practices.

8. Data Security

We take reasonable organizational, technical, and administrative measures to protect personal information against unauthorized access, alteration, disclosure, loss, or destruction.

However, no electronic transmission or storage system can be guaranteed to be completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Provide our services
  • Maintain account and transaction records
  • Resolve disputes
  • Prevent fraud and abuse
  • Comply with legal, accounting, or regulatory requirements
  • Enforce agreements

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable law.

10. Account Deletion and Privacy Rights

You may request access to, correction of, or deletion of your personal information, subject to applicable legal requirements and exceptions.

You may also request information about how your personal information is processed.

To make a privacy-related request, contact us at:

Email: admin@entregaexpress.ph

We may need to verify your identity before fulfilling certain requests in order to protect your account and personal information.

Where technically and legally appropriate, deleting your account may result in the loss of account history, saved addresses, order information, or other account-related information.

11. Children's Privacy

Daet Entrega Express is not intended for children who are not legally permitted to use the Service under applicable law.

We do not knowingly collect personal information from children without appropriate authorization where such authorization is required by law.

If you believe a child has provided personal information to us improperly, please contact us so that we can take appropriate action.

12. International Data Processing

Depending on the services and infrastructure we use, your information may be processed or stored in countries other than the country where you live.

Where required by applicable law, we will take appropriate measures regarding cross-border transfers and protection of personal information.

13. Philippine Data Privacy

Where applicable, we process personal information in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.

We aim to follow the principles of transparency, legitimate purpose, and proportionality when processing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Service, technology, legal requirements, or data practices.

When we make material changes, we may provide notice through the Service or other appropriate means.

The updated Privacy Policy will be identified by its revised Last Updated date.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, please contact us:

Daet Entrega Express
Email: admin@entregaexpress.ph
Website: https://entregaexpress.ph
Business Address: Alawihao, Daet, Camarines Norte, Philippines 4600